Refund policy

Return & Refund Policy

Luxor Alchemy                                                                                                                    A DBA of Abure La Ocha Botanica, LLC                                                                        Baytown, Tx 77521 United States 

Due to the nature of our spiritual and religious products, most sales are considered final. 

All products are sold for personal, spiritual, and devotional use only and are not intended to diagnose, treat, cure, or guarantee specific outcomes.

Returns & Exchanges

We do not accept returns or exchanges on opened, used, or altered items, including candles, oils, and spiritual waters.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at: cmdo08@icloud.com
832-597-6265

To assist you, please include:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging

If the item is confirmed to be damaged during transit, we will offer a replacement or refund.

Non-Returnable Items

• Opened or used spiritual products
• Sale items
• Gift cards
• Custom or special-order items
• Personal care products
• Hazardous or flammable materials

All items are sold as described at the time of purchase. Please review product descriptions carefully before completing your order.

For questions regarding this policy, please contact us using the information above.

Luxor Alchemy                                                                                                                     A DBA of Abure La Ocha Botanica, LLC                                                                        Baytown, TX 77521                                                                                                           United States 

Customer service inquiries are responded to within 24–48 business hours (Monday–Friday, excluding holidays).